Carrier Shipments are handled by DHL Commerce.

Destinations and delivery times

Order processing Orders are processed on working days (Monday–Friday). Orders received on weekends or public holidays are processed on the next working day.

Tracking Once your order has been shipped, you will receive an email with the DHL tracking number to monitor delivery in real time.

Food products Our confectionery products and gift sets are carefully packaged to ensure integrity during transport. In case of damage during shipment, please contact us within 48 hours of receipt at info@lamolina.it, attaching photos of the product and packaging.

Right of withdrawal Pursuant to Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU, the consumer has the right to withdraw from the contract within 14 days of receiving the goods, without needing to provide a reason. Please note that, pursuant to art. 59 letter d) of the Consumer Code, products that by their nature may deteriorate or expire quickly are excluded from the right of withdrawal. For confectionery products with a short shelf life, this exception may apply: we invite you to contact us at info@lamolina.it for any clarification before purchasing.

Shipping restrictions Shipments to some island destinations or remote areas of the European Union (e.g., smaller islands, overseas territories) may be subject to extended delivery times or additional costs applied directly by DHL. If you have any doubts about your destination, please contact us before placing your order.

Contacts For any information on shipments:
La Molina S.r.l.
Via Bologna 21, 51039 Quarrata (PT)
info@lamolina.it